>:/

Dear Nikon rep:

This department pays you many thousands of dollars every year for service and help. When I email you a question, the appropriate response is NOT Have you checked the software guide or asked X, Y, or Z how to do this?.

A) Yes, and neither the help section nor the facility director (great with hardware, not so good with the software ins and outs) could answer the question.

B) It is your job. Don't act like I'm inconveniencing you when I ask you to do it.

Also? If the software on the data processing unit can't do something it should, that's a problem. And if in order to analyze our data we have to use that same software, only now instead of being on a work station it's installed on the PCs that run the confocal microscopes, perhaps you should see about fixing it. Because we are charged a whopping $60 per hour to use the microscopes in order to pay for your service contracts, while use of the data processing station is only $10 per hour.

Fucking provide service already, goddammit. We are paying for it.

No love,
Me